Marks & Spencer updates shoppers on viral £35 Summer Beauty Bag as online ordering resumes after cyber attack

Shoppers are desperate to get their hands on the product, which includes £210 worth of beauty goodies

Marks & Spencer has updated shoppers on the availability of its sought-after Summer Beauty Bag.

The £35 product has been selling out in stores, with customers eager to pick up the bag, which contains £210 worth of beauty goodies.

Now that online ordering has resumed following the cyber attack that hit the company over the Easter weekend, shoppers have been asking whether they can now order the product online.

Taking to social media in response to the retailer's announcement that the website is back up and running for orders, one shopper said: "What about the summer beauty bag? First one I've ever missed. Will they be available online?"

Another said: "When will summer beauty bags be available online? Sold out in stores visited today."

M&S was quick was to respond, but it wasn't the news shoppers had hoped for.

"I'm sorry that you haven't got hold of one," said the retailer. "These are available in store only and we'd advise keeping an eye out in your local Clothing & Home store for any more stock."

The Summer Beauty Bag contains 11 products, including four full size products. It includes two sneak peeks from the soon-to-launch Estée Lauder range, plus This Works, Color Wow, REN and more.

It's not the only product shoppers have struggled to get hold of. We reported yesterday how customers were disappointed to find a number of products out of stock.

One mum said: "I've been wanting some of the linen trousers for weeks and every time I've been to the store they've not had my size.

"As soon as they said online shopping is back on, I jumped on the website, but discovered they're not even in stock. It's a bit disappointing when we've all waited so long to be able to order online again."

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M&S said last month the breach had been caused by 'human error' after hackers were able to gain access via a third party, after using social engineering – human error or misjudgement – in order to get into the retailer’s systems.

Customer personal data, which could have included names, email addresses, postal addresses and dates of birth, was also stolen by hackers, with the retail group confirming the attack is set to cost the firm around £300 million.

But M&S said on its website on Tuesday: "You can now place online orders with standard delivery to England, Scotland and Wales.

"Delivery to Northern Ireland will resume in the coming weeks.

"We will resume Click & Collect, next-day delivery, nominated-day delivery and international ordering in the coming weeks.

"We’re currently offering UK standard delivery on all online orders to England, Scotland and Wales.

"For now, Click & Collect, next day delivery and nominated day delivery and international ordering are unavailable. We’re working hard to resume these services as soon as possible."

In a statement published on social media, Marks & Spencer managing director of clothing, home and beauty John Lyttle said: “We are bringing back online shopping this week.

“A selection of our best-selling fashion ranges will be available for home delivery to England, Scotland and Wales.

“More of our fashion, home and beauty products will be added every day, and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks.

“Thank you sincerely for your support and for shopping with us.”

Chief executive Stuart Machin had confirmed disruption could last until July.

It came as the company reported a higher-than-expected adjusted pre-tax profit of £875.5 million for the year to March, up 22.2% on the previous year.

Responding to items being out of stock, an M&S spokesperson said: "We’re offering our bestselling products, along with newness and this makes up the majority of our range which is available online today."

They said more of the fashion, home and beauty ranges 'will be added every day', adding: "For products that are not available online, customers can add them to their ‘wish list’ and when they come back into stock we will let them know. Our full range remains available in store."